Contact centre SADC contract

Hopes to improve contact centre infrastructure

August 20, 2009

Hopes to improve contact centre infrastructure

Technology solutions and people resources integrator Intuate Group has signed a partnership agreement with Noble Systems Corporation, a global leader in contact centre solutions, becoming the preferred reseller of Noble products in the Southern African Development Community (SADC) region.

Mark Edwards, Director: Products and Services at Intuate Group is confident that the Noble product offering can assist local organisations in managing more effective contact centres.

“Noble’s integrated contact centre and voice recording system is well advanced compared to other similar solutions. Built on industry best practices, this system uses new, but proven techniques and is based on sound technology platforms,” he states. “It is easy to use, cost effective and scalable so that it can grow with an organisation. The solution is also geared for remote offices, something that is becoming increasingly common in the South African context, enabling contact centre agents in different locations to receive and create calls remotely.”

As a Noble Systems Business Partner, Intuate will market and sell Noble products as well as provide first and second level support for clients. The company’s unified contact centre offering now includes predictive dialling, inbound contact management and ACD, IP-PBX, self service IVR software, CTI for intelligent screen pops, digital call recording, workforce management and reporting and VoIP support.