Technology trends in India

Gartner predicts that Contact Centres and Netbooks will be popular in India

September 7, 2009

Gartner predicts that Contact Centres and Netbooks will be popular in India

Gartner has evaluated and highlighted the technologies that will have an impact on Indian enterprises as they look at increased technology adoption to support growth and competitive differentiation.

The Gartner Hype Cycle for ICT in India 2009 is the company’s most comprehensive to date, featuring 31 technologies and topics such as massive array of idle disks (MAID), Fibre Channel over Ethernet (FCoE), video telepresence in India, x86 server virtualization, and software as a service (SaaS) in India

Technologies at the peak of inflated expectations during 2009 include Contact Center Business Process Outsourcing (BPO), Linux on PCs, WiMAX 802.16e-2005 in India, Mini-notebooks , Video Telepresence, Thin Provisioning, and Open Source Development Tools. Technologies like SaaS, Service Orientated Architecture (SOA), Customer Relationship Management (CRM) and Business Intelligence (BI) tools have tipped over the peak and will soon experience disillusionment among enterprise users.

“The mobile telephony revolution that has transformed connectivity in India will continue to evolve with further penetration in the next two years of ultra low-cost mobile devices. With these devices and a continued proliferation of connectivity into semi urban and rural parts of India, this could be a powerful force to reduce the “digital divide,” which is one of the biggest social issues within India,” said Diptarup Chakraborti, principal research analyst at Gartner.

“It will also be a significant enabler for the increasing number of enterprises looking to commercially benefit from the large “bottom of the pyramid” opportunity in India. Beyond this, the (re)emerging Enterprise Resource Planning investment wave in India, this time expanding out to the small or midsize business (SMB) segment as well, holds out the hope of an increase in productivity among Indian enterprises, making them more competitive with their local, and increasingly global, competition.”