Following a renewed focus on providing full service end-to-end converged communications solutions, The Webcom Group has once again strengthened its ties with Converged Telecoms, specialists in converged voice solutions and VoIP.
Established in 1999, Converged Telecoms has emerged over the last two years as a specialist provider of AASTRA products, the PABX solutions that previously fell under the Ericsson stable. The company is dedicated to delivering technology and services around this highly focused range of products, enabling them to become experts in the AASTRA product range and peripheral devices. Converged Telecoms also specialises in tailor made Service Level Agreements and maintenance plans around the solutions they deliver.
“This strategic partnership enables us to strengthen our service offering to our customers, by allowing us to bring in best of breed solutions in areas that we do not ourselves specialise in. Converged Telecoms are experts in the field of PABX, VoIP and converged voice solutions, with a proven track record. By partnering with them we are now able to offer our customers a total converged communication solution from the network through to data and now also voice technology,” says Glen Miller, CEO of the Webcom Group.
The companies have a long standing history and the business model of Converged Telecoms ties neatly into the Webcom service offering and philosophy of offering best of breed solutions and value added solutions to clients. Both organisations are focused on building long term relationships with clients and believe in adding value, not simply dropping boxes.
Says Bryant Dennis, owner of Converged Telecoms: “This partnership offers benefits to both us and Webcom. From our side we gain access to Webcom’s established customer base as well as their reputation and experience within the government sector, an area in which we have not been active in the past.
We are a leading vendor of the AASTRA products and can offer Webcom access to specialised services and a unique skill set which they do not have internally.”
Recently there has been a resurgence in focus on the convergence space within southern Africa as a result of the availability of more and better quality bandwidth. This will only increase as more and more bandwidth is freed up, and organisations will be able to really take advantage of the cost savings and other benefits of converged communications.
“There is a lot of functionality that can be bolted on to the back of an IP PABX, which requires converged voice and data as well as the right networks.
By partnering with Converged Telecoms we are able to offer this functionality through end-to-end converged communications infrastructure. We have put ourselves in an excellent position to take advantage of the increasing demand for this type of service that the future is sure to bring,” Miller concludes.