Throughout this decade, the company has established itself as an international leader in the Contact Centre industry, thanks to its strong customer orientation and team of professionals.
Presence is considered a visionary company in the Gartner Magic Quadrant for Customer Web Services. The company has offices in EMEA, North America and LATAM and has a large portfolio of customers around the world, along with a strong team of partners and professionals committed to their customers.
Founded in 2001, Presence Technology has based its development on a thorough knowledge of the technology needs of Call Centres and adapting to industry requirements. The company has sustained growth over 30%.
Presence attributes dedication to the client, along with continued investment in research and development, as the keys to the success of the company. Presence has successfully launched pioneering solutions such as Presence Social Media (social networking solution for the Contact Centre), Presence OpenGate (VoIP platform) and Presence Hosted Contact Centre.
Presence Technology’s solutions are used worldwide and are deployed to all industry sectors, including: outsourcing, telecommunications, tourism, insurance, finance and collection, publishing and media, public sector and healthcare. Among its customers are companies like ONO, The Phone House, Spanair, Halcon Viajes, Viajes Iberia, Pelayo, Unisono, Grupo Planeta, Spain Oxford University Press, Vodacom Business, Oregon Mutual, Softline Pastel, Blue Financial Services, Algar Technology, Digitex, People Contact, Arriva Medical and Bank Atlantic, among others.
Araceli Aranda, CEO of Presence Technology, values the trajectory of the company in this decade: “Presence has grown and evolved over the years thanks to the trust that customers and partners have placed in the company, as well as the involvement of the integration team. Our future projects will allow us to continue growing together with our customers and maintaining quality service. We will continue to anticipate the needs of the Contact Centre industry, offering innovative solutions. Flexibility, innovation, proactivity, resilience and passion of the team have been and will be key drivers of the activity of Presence”.