Travelling beyond borders this holiday season?

Historically, roaming charges have presented many pricing challenges for customers, with the accumulation of exorbitant bills due to a lack of knowledge about the various roaming pricing structures that are in place and varying tariffs that apply per country.

December 6, 2011

Keep roaming costs under control with MTN

Historically, roaming charges have presented many pricing challenges for customers, with the accumulation of exorbitant bills due to a lack of knowledge about the various roaming pricing structures that are in place and varying tariffs that apply per country. As we head into the festive season where many will be travelling beyond boarders for a well deserved break, who needs the dreaded massive phone bill to start a New Year? It is with this in mind that MTN would like to provide some key tips for consumers on effective roaming, to avoid this untimely incident.

“At MTN, we understand that our customers want to be connected when travelling, however often do not understand the cost associated with roaming calls. It is with this in mind that we wish to continue to educate our customers on cost effective roaming and how they can effectively make and receive calls whilst abroad, without breaking the bank,” says Serame Taukobong, Chief Marketing Officer at MTN South Africa.
 
So to prevent frustration and digging deep into pockets upon returning home, MTN advises its customers to use the tips below:

• Use SMS roaming only, while abroad – simply dial *111*14# to activate SMS roaming. Once activated, all voice and data capabilities on your phone will be switched off and you will only be able to send and receive SMS’s while roaming.

• iMail
Upon diverting all calls to your voicemail box before heading overseas, customers can visit www.mtn.co.za, to register on the website for MTN iMail and log in at any time to listen to messages on the Internet instead of on your phone!

• Voicemail Callback
While roaming, you are required to dial +2783 1000 000 to listen to your voicemail where you will pay for an outgoing call from the country you are in at international voice rates. Therefore, while overseas, you can simply dial the roaming shortcut code of *111*100#, navigate through the menu options and select Voicemail Callback. Voicemail will then call you from South Africa so that you do not have to pay for an outgoing call from the country you are in.

• Divert all calls to voicemail
Before leaving South Africa, MTN advises customers to divert all calls to go to voicemail (Unconditional Diverts) in the settings on your device. This means that whenever someone calls you, the call will be diverted straight to voicemail. Therefore you won’t have to pay for an incoming call while roaming.

• Make 100% sure you know what the data rates are
If you are going to take your MTN data card ([email protected]) with or use the Internet on your phone, go to the MTN website to determine what the current data rates are in the country you are travelling to. It is important to note that this varies in each country – some countries charge for data in increments of 25KB at rates much higher than what MTN charges in South Africa. Using data while roaming can cost you up to R150 per MB.

 Switch off all automatic updates on your device and computer
Today, your phone/device/laptop does automatic updates in the background while connected to the internet. By switching these updates off, you can save on your roaming bill.

“The MTN customer experience remains world class. We are dedicated to not only provide our customers with the best in connectivity, but also to keep them informed of aspects such as roaming and the implications in this regard. So if you are going abroad this festive season, please take note of the above tips to keep roaming costs low, while staying connected to your friends and family back home,” concludes Taukobong.