Business process outsourcing promises great rewards and benefits

The East Africa Outsourcing Summit will be held in Nairobi from 5 to 6 June 2012.

May 30, 2012

The East Africa Outsourcing Summit will be held in Nairobi from 5 to 6 June 2012. The event is hosted by international business-to-business conferencing company, Kinetic Events in proud partnership with the Kenya ICT Board and KITOS.

The popularity of business process outsourcing is rapidly increasing as more and more organisations come to realise the positive benefits within this relatively new sector. Outsourcing of business processes within the healthcare, travel and hospitality and finance sectors have increased in popularity in recent years, with an impressive improvement and revolution in IT and Telecoms business process off shoring.

With steady, positive increases seen and forecasted within the outsourcing space, organisations have yet to jump in full steam ahead. This, in part, is due to the hesitance in resourcing remote employees to further equip the company to gain momentum within their industries. Organisations can discover the benefits of assistant BPO services through providers of near and off shoring opportunities.

The most important benefits discussed within the industry today, is the cost effective return on investment opportunities. Utilising efficient BPO services at an affordable cost allows an organisation to cut back on unnecessary costs including the cost of hiring additional employees. In return, expenses related to employee benefits, taxes, medical and paid-leave, will be brought down substantially. Not to mention the cost of equipment, time and energy; increasing the efficiency and profitability of your company.

By outsourcing certain business processes, your company could see a positive increase in productivity as valuable time saved will allow for the necessary time needed to concentrate on other revenue-generating processes which will lead to an increase in profitability. Business process outsourcing also provides the advantage of gaining access to skills and expertise that the company wouldn’t ordinarily have access to.

The summit will act as a platform for both existing and potential players in the out­sourcing space in East Africa to network and gain insight from the major outsourcing regions. With a focus on global trends to underpin what it takes to achieve the market penetration and recognition, Kenya needs to develop as an outsourcing hub, which will support the development of a strong information technology industry.

The strategic summit will explore the alignment of people, process and technology; offering insight into the solutions available to contact centres today, assisting companies in the negotiations and selecting the tools best suited to their needs. Attendees will be able to engage in interactive conference sessions and educational workshops designed for quality time and interaction with peers.

For more information, to apply to attend, comment or photographs, visit www.eaosummit.com or contact Shaunei Meintjes on +27 21 555 0866 or [email protected]. Follow @ITLeadersAfrica and @KineticEventsSA on Twitter for daily updates and news feeds.