Gartner Says Worldwide IT Outsourcing Market Grew 7.8 Per Cent in 2011

Key Issues Facing ITO Industry to Be Examined at Gartner Outsourcing & Strategic Partnerships Summits 2012

June 7, 2012

Key Issues Facing ITO Industry to Be Examined at Gartner Outsourcing & Strategic Partnerships Summits 2012, 28-29 May in Tokyo; 5-6 June in Sao Paulo; 10-12 September in Orlando; and 8-9 October in London

Worldwide IT outsourcing (ITO) revenue totalled $246.6 billion in 2011, a 7.8 per cent increase from 2010 revenue of $228.7 billion, according to Gartner, Inc. Indian-based IT services providers and providers rooted in cloud-based services delivered the highest growth rates in 2011.

“Revenue cannibalisation resulting from client adoption of industrialised, and often cloud-based, services risks muting the growth opportunities for the ITO providers that are heavily weighted in infrastructure outsourcing,” said Bryan Britz, research director at Gartner. “Strategies will vary as clients are likely to pursue hybrid cloud strategies requiring providers to deliver some asset-light and some asset-heavy offerings — which will result in varying growth trajectories among competitors over the next several years.”

IBM maintained the No. 1 position, as its revenue grew 7.8 per cent, and its revenue accounted for 10.9 per cent of ITO revenue (see Table 1). IBM was the No. 1 ranked provider in all regions. HP grew below the market growth rate, but retained the No. 2 worldwide market share position with 6.1 per cent market share. Fujitsu, helped by currency gains, overtook CSC for the No. 3 worldwide market share position in 2011.

Table 1

Worldwide Top 5 ITO Providers by Revenue Market Share, 2011 (Millions of Dollars)

2011

Rank

2010

Rank

 

Vendor

2011 Revenue

2011 Market Share (%)

Revenue Growth 2010-2011 (%)

1 1 IBM

26,923

10.9

7.8

2 2 HP

15,107

6.1

2.0

3 4 Fujitsu

10,981

4.5

10.3

4 3 CSC

10,374

4.2

0.0

5 5 Accenture

6, 530

2.6

18.2

    Others

176,640

71.7

8.3

    Total Market

246,555

100.0

7.8

Source: Gartner (May 2012)

Forty-three providers booked 2011 revenues of $1 billion or more. This group of providers collectively grew by 9.5 per cent during 2011. After excluding India-based IT services providers, cloud-centric providers, and providers that made sizable acquisitions during the year, the remaining group of large ITO providers grew by only 6.5 per cent during 2011.

“For many leading providers in the ITO market, 2011 revenue results demonstrate how challenging simply maintaining a market share position has become, much less gaining share — and this challenge is likely to worsen over the next few years for providers that do not address these forces,” Mr Britz said. “The challenges are likely to spur consolidation to augment growth, posing risk to the consolidators, because acquisitions have been a challenge in the IT services market.”

Additional information is available in the Special Report “Market Share Analysis: IT Outsourcing Services, Worldwide, 2011,” which is available on Gartner’s web site at http://www.gartner.com/resId=2000015.