EAO Summit an industry success; event highlights and review

The inaugural East Africa Outsourcing Summit proved to be an industry success.

June 11, 2012

The inaugural East Africa Outsourcing Summit proved to be an industry success. The event took place at the Crowne Plaza Nairobi Hotel from 5 to 6 June 2012. The must-attend outsourcing industry event of the year was produced by international business-to-business conferencing company, Kinetic Events in proud association with the Kenya ICT Board and KITOS.

The first day of the summit kicked off with an opening address by the esteemed Dr. Bitange Ndemo, Permanent Secretary at the Ministry of Information and Communication. The agenda featured a cutting-edge schedule including expert-led panel discussions presented by industry leaders including Tejpal Bedi, Chairman, Kenya IT and Outsourcing Society (KITOS); Carol Karugu, Manager Investor Relations, Nairobi Securities Exchange; and Julie Mandu, Customer Relations Manager, Kenya Airways.

The event was a true success for the industry and proved to be an insightful, informative and comprehensive industry event. Attendees were impressed with the agenda and provided positive feedback.

Highlights of the event included innovative workshops presented by summit partners including Spanco BPO, Zensar Technologies, Cisco and Dimension Data.

Day two of the summit was opened with an exclusive panel discussion, presented by Edward Kinyanjui – Chief Financial Officer, Plexus Group; Sam Kariuki – Business growth strategist, trainer and consultant, Growth Partners; Meshack Miyogo – Business Development Manager, CIC Insurance; and Eva Kiplagat – Managing Director, Customer Service Consulting Company. The discussion successfully addressed obtaining maximum added value from outsourcing budgets in a recessive economic climate.

Kenya Revenue Authority’s Contact Centre Head, Fiona Mshai provided invaluable insight into the knowledge services industry, with a strategic focus on opportunities for captive centres in the public sector.

The esteemed Paul Kukubo, Chief Executive for the Kenya ICT Board, presented the anticipated topical keynote session focusing on building IT businesses in Kenya, providing further insight into the Kenya Vision 2030.

The successes of the summit were widely shared with positive feedback and satisfaction from all attendees, summit partners and sponsors. Summit producers, Kinetic Events; in proud association with the Kenya ICT Board and KITOS, have achieved a global industry initiative success this year; proving that next year’s event will be even more impactful.

The success of the summit is attributed to its professionalism, organisation and expert presentation. Event organisers; Kinetic Events would like to thank all sponsors, partners, participants and attendees for an outstanding event and look forward to hosting you all again next year!

For more information, comment or photographs, visit www.eaosummit.com or contact Shaunei Meintjes on +27 21 555 0866 or [email protected]. Follow @ITLeadersAfrica and @KineticEventsSA on Twitter for daily updates and news feeds.