NCR Corporation (NYSE: NCR), the global technology company, and INETCO Systems Limited, a provider of business transaction management (BTM) solutions, have made the INETCO Insight transaction monitoring solution available to more than 300 channel partners and solutions through the NCR Interact Global Partner Program. This is an extension to the exclusive software partnership announced by NCR and INETCO in October 2011.
“As the exclusive distributor for NCR products and solutions in South Africa and neighbouring countries, we believe this is a significant development for our customers in the banking and retail sectors,” says Alan Anderson, business development director, Bytes Managed Solutions. “With a combined solutions offering that includes INETCO Insight, and APTRA Vision or Gasper Vantage, we and other NCR partners will be the first to provide banking, retail and payment processing customers with a complete solution to manage multi-service, high-volume payments environments in a timely, cost-effective manner.”
INETCO Insight is currently used by banks, retailers and payment processors to manage ATM and POS network infrastructures and monitor the end-to-end performance of transactions originating from automated teller machines (ATMs), point-of-sale (POS) terminals, self-service check-out kiosks, online banking and mobile payment applications. Complimentary to NCR’s APTRA Vision and Gasper Vantage ATM-level monitoring products, INETCO Insight provides real-time visibility into what is happening to the transaction once it leaves a customer-facing device, while APTRA Vision monitors the health and performance of the device and network.
IT operations, ATM operations and applications support teams can isolate transaction time-outs, third party response issues, and communications failures occurring at a specific device, service application, switch, network or interbank connection – on average 65% faster. This faster problem isolation results in improved uptime and service availability, reduced support costs and a better end customer banking experience.
“This is a solution that will enable banks, payment processors and retailers to make every end-customer interaction count, wherever customers are, and however they interact,” says Anderson.