New Service Management awareness and simulation launched

Quintica, an APMG-accredited provider of ITIL training, has announced the launch of a two-day session covering Service Management awareness.

October 29, 2012

Quintica, an APMG-accredited provider of ITIL training, has announced the launch of a two-day session covering Service Management awareness coupled with a simulation both geared around creating a better understanding of ITIL practices in theworkplace.

The two-day session is offered as part of the public schedule and is therefore open to all. It offers attendees an excellent way to gain a better understanding of the ITIL framework without the additional costs of attaining certification.

The firstday provides an overview of Service Management and drills down into the fundamentals of the ITIL framework. It is then followed by a simulation ‘game’ on day two where the practices learned from the first day can be put to thetest. The sessions are perfect for teams looking to understand ITIL and its’ relevance to them, or executives too busy to sit through the training but want the knowledge of how to implement ITIL best practices in their business.

“The session has been designed to provide a comprehensive overview of Service Management, based on the ITIL framework and then offers a mechanism by which to test the understanding of the fundamentals has been attained,” states Kerry Evans at Quintica.

It has been designed in such a way that an attendee can elect to attend one of the days or both and offers a practical means by which to establish if an individual isable to drive ITIL best practices into the workplace, also highlighting common errors and the effects of these in a live environment.

The first session will kick off in the first week of December. If you would like to attend you can contact Quintica at www.quintica.co.za or call +27 11 026 5990.