Industry Awards Showcase Contact Centre Excellence in the Western Cape

WNS were the big winners at the recent BPeSA Western Cape Contact Centre Awards walking away with four of a possible twelve awards.

November 13, 2012

WNS were the big winners at the recent BPeSA Western Cape Contact Centre Awards walking away with four of a possible twelve awards.

The Awards, held at the Cape Town Convention Centre recognised service excellence in the sector at both agent and company level.

“This is the one time of the year that we get to acknowledge the people behind the scenes that make the Western Cape one of the most sought after customer service destinations in the world,” says Gareth Pritchard CEO of BPeSA Western Cape.

The winners on the night were WNS – (Support Services Individual of the Year, Manager of the Year, Community Spirit & Best Large Outsourced Contact Centre), Merchants – (Agent of the Year & Team Leader of the Year), Amazon – (Job Creation & Best Captive Outsourced Contact Centre), SA Commercial Direct – (Best Small Outsourced Contact Centre), Metropolitan – (Skills Development), CLEVVA – (Best Innovation) and Omni HRC – (Best External Support Services).

“All our winners and nominees have something in common; they provide outstanding service delivery. I would like to congratulate all of the finalists and thank them for their role in helping to make South Africa a contact centre destination of choice,” says Pritchard.

The contact centre sector in the Western Cape is responsible for approximately 33,000 direct jobs and generates in the region of R8 billion to the provincial GDP through local and international investment.

“A large portion of unemployed people in the Western Cape are under the age of 25 and do not have a tertiary education. This makes the contact centre fundamental to the employment strategy of the province as the majority of agents fall between the ages of 18 – 24 and only require a matric to enter into the sector,” says Alan Winde, Minister of Finance, Economic Development and Tourism in the Western Cape.

“I would once again like to extend my congratulations to all those who participated in this year’s awards – the contestants, their supporters, the judges, our guest speakers, and all our sponsors. “Thank you, we look forward to seeing you all again next year,” says Pritchard.