Presence Technology, a “Visionary” in the 2013 Gartner Magic Quadrant for CRM Web Customer Service Applications

Evaluation Based on Completeness of Vision and Ability to Execute

February 14, 2013

Evaluation Based on Completeness of Vision and Ability to Execute 

Presence Technology, a leading provider of Multichannel Contact Centre solutions, today announced it has been positioned by Gartner, Inc. in the Visionaries quadrant of the CRM Web Customer Service Applications.

Gartner’s 2013 report is focused on CRM Web Customer Services Applications, evaluating the leading software providers on the following basis: Knowledgebase for self-service, Email response management, web chat, collaborative browsing, virtual assistants, Video services, Mobile customer service with SMS and Social services.

“We are very proud to be recognized in the CRM Web Customer Service Magic Quadrant by Gartner as a Visionary company.  As Gartner is regarded as the worldwide leader in technology research and consulting, we know its standards are very stringent and held in high esteem. We believe being included in the Magic Quadrant as a Visionary confirms that Presence Technology has positioned itself as a company with the strength of vision and the largest implementation capacity in the market,” said Araceli Aranda, CEO of Presence Technology.

About the Magic Quadrant

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