Put your IT help desk in the cloud

Quintica is bringing customers a new way to quickly and cost effectively move IT service desks into the cloud.

February 22, 2013

Local ICT service organisation Quintica is bringing customers a new way to quickly and cost effectively move IT service desks into the cloud, announcing that BMC has made a range of improvements to its BMC Remedyforce suite.

This month the software giant has made a series of improvements and updated features to its BMC Remedyforce IT Help Desk and Service Desk solution, all of which are geared to assisting customers in moving their IT Service Management (ITSM) solution into the cloud.

“With the enhanced features of the Remedyforce suite, Quintica’s BMC customers can now take advantage of a cloud-based solution that is quick to deploy and won’t cost the earth,” states Kerry Evans, managing director at Quintica. “In addition the RemedyForce solution offers customers all the advantages of an ITIL based solution that automates work flows and assists IT help desks with handling more issues more quickly, all the while improving customer satisfaction.”

With the new features of BMC Remedyforce customers can build and manage their help desk using best practice, without having to endure the pain of programming custom scripts. Built on Force.com, the industry’s leading platform for SaaS applications (trusted by more than 92,000 organisations today), customers are also assured of a solution that is secure and reliable, and that has more than 20 years experience in this sector.

As the fastest growing cloud based ITSM solution on the market, Remedyforce will assist you in cutting service desk wait times from 5 minutes to 45 seconds; improving first-call resolution by up to 90%; let you enjoy quick time to deployment with new easy help desk setup “wizards”; allow you to track your inventory and assets; as well as collaborate through Chatter; and make use of your Remedyforce service desk on your mobile device.

Benefits of using the new platform include: a comprehensive and modern self-service experience to users, while also increasing efficiency; the ability to empower support teams with real-time social collaboration and knowledge management; monitoring and enforcing service level agreements between the business, IT, and third parties; a reduction in training and the ability to accelerate productivity with a simple and intuitive user experience; as well as the opportunity to keep up with innovation and emerging best practices through seamless SaaS delivery.

“With its proven track record Remedyforce is the ideal tool for customers looking to take back control of their IT service environment. It is not only quick to deploy but will show immediate results when running, ensuring you are not only running an ITIL best practice shop in the cloud, but that IT is also meeting the business needs of your organisation,” ends Evans.

Quintica is a BMC Elite Partner and customers can call on the company to assist with all of their RemedyForce needs.