MSM v12.5 IT Service Management Software now available from Marval SA

Marval Service Management (MSM) v 12.5, the latest version of Marval’s award-winning service management software.

March 5, 2013

Marval South Africa, local representative of the Marval Group (UK) and thought leader in IT Governance and Service Management, is pleased to announce the availability of Marval Service Management (MSM) v 12.5, the latest version of Marval’s award-winning service management software. MSM v12.5 features several enhancements and additions, incorporated into the release as a result of customer feedback from around the world.

“The MSM v12.5 software contains more than 20 major functional improvements, which are designed to improve usability and value derived from using the tool. We believe that it outperforms any 100% web-based IT Service Management (ITSM) software on speed, functionality and scalability,” says Edward Carbutt, Executive Director of Marval South Africa.

Highlights of the updates and improvements include:

  • New cutting-edge request modelling – intuitive, easily configurable business logic with no scripting, coding or professional services required.
  • Simplified self-service web page design – customers can quickly create their own self-service pages supporting their service portfolio. A menu-driven approach ensures no coding or programming knowledge is required.
  • New major incident command and control function – complementing the advanced Service Level Management and tracking functions within MSM, this functionality provides pre-determined, timed communication updates for stakeholders to review progress during the lifecycle of a major incident.

MSM v12.5 is ITIL process compliant and delivers a combination of ITSM process automation, continual service improvement, functionality, flexibility and scalability along with powerful business analytics tools. The software can be used in any organisation and department requiring service and support, including IT, Shared Services, Human Resources, Fleet, Facilities and Financial Services.

“Many organisations have embarked on ITSM improvement programmes, but fail to leverage any value from their effort and investment. MSM software is a critical component of our approach to delivering end-to-end IT Governance and Risk Management solutions, underpinned by Service Management and supported by ITSM software. This increases business value by enabling your organisation to run more effectively and efficiently. MSM v12.5 further adds value to this offering by providing enhanced functionality and ease of use,” Carbutt concludes.

MSM v12.5 is available immediately.