Webinar: Optimise the customer experience with effective mobile customer service

Organisations are investing millions of rands to improve the customer experience.

October 15, 2013

Organisations are investing millions of rands to improve the customer experience. These strategies are tied to an unprecedented number of customer contact points – interactions from mobile devices are increasingly popular and are fast becoming the next battleground for competitive success.

Consistent customer service delivery is a serious challenge. But what does it actually mean to connect your customer service department to your mobile users?

This is the third in a series of webinars, this time highlighting the importance of Mobile Customer Service within your Customer Experience Strategy and the key role that your contact centre can play to deliver Service Excellence.

In this webinar you will learn about:

• Mobile consumer trends
• BYOD strategies in the enterprise
• Seamlessly linking the mobile customer to the contact centre

The webinar on the 5th November at 14:00 CAT will specifically focus on the challenges and rewards of implementing a mobile customer strategy.

Arthur Goldstuck, South Africa’s leading expert on Internet and mobile technology trends will discuss device trends and how enterprises and consumers are embracing mobility. Deon Scheepers, Strategic Consultant at Interactive Intelligence will focus on mobile customer service in the contact centre.

Register here for the free webinar to learn what your organisation can do to be at the cutting and competitive edge of customer service delivery.
Date: 5 November
Time: 14:00 CAT