Avaya’s next-generation contact centre solutions drives real-time collaboration and agent productivity

Contact centres need to factor in changes on two fronts: new consumer privacy protection regulations are coming into being and call costs are coming down

Is South Africa falling behind the rest of the continent in terms of the liberalisation of telecommunications? Spescom Telecommunications MD Thomas Makore believes not, but he also notes there are some complex issues emerging locally which cannot be hastily or thoughtlessly addressed

Jasco Electronics Holdings (Jasco) and Spescom Limited (Spescom) today announced the proposal by Jasco to acquire the ordinary shares of Spescom