Risk management and regulatory compliance are two phrases that have become common business terms of late, as South African organisations strive for greater accountability and sustainability following the release of the King III report

Can carrier independent co-location assist?

Spescom DataVoice has announced the release of Qnique v3.1, an updated version of their proprietary Contact Centre Suite for Workforce Optimisation

The human element of any contact centre is by far its largest capital expense, as it can run at up to two thirds of the total cost of running the centre

Video conferencing, despite its numerous benefits, has been prohibitively expensive in South Africa and generally not a viable proposition due to the limited availability and expense associated with bandwidth

Engineer of the Year goes to Spescom CIO