Feb 25th, 2011

Spescom DataVoice, an established leader in the enterprise-level voice recording market,  is introducing the Libra Lite voice recording solution to suit the needs and pockets of the small and mid-tier organisations and contact centres. The Libra Lite voice recorders offer a range of options with 8 to 48-port recorders for TDM and VoIP telephony, as well as mixed environments. Best of all, Libra Lite offers the user a low-cost recorder with enterprise strength functionality.

Says Kgabo Badimo, MD of Spescom DataVoice: “We are extremely proud and excited to introduce this new solution to our customers for all organisations — small, medium or large. Telephonic interactions with customers, suppliers and partners are a key component of business. Recording those interactions has become increasingly important to mitigate risk, comply with legal requirements, support business processes and facilitate performance management. Our
Libra Lite range encapsulates our 33 years’
experience of providing voice recording solutions to enterprise clients. The Libra Lite offering is ideal for the small and mid-sized organisation, branch environments and individual recording needs.”

Libra Lite provides enterprise-level real-time recording, storage and retrieval. Built on Microsoft Windows, it has an open architecture and industry-standard database, with integrated support for archiving and backup media. Libra Lite supports a wide range of telephony environments, as well as radio systems with solutions ranging in sophistication. This means interactions on IP telephones can be recorded along with analogue and digital extensions or E1 trunks on one platform. In addition, Libra Lite integrates easily into existing business processes.

Key features of Libra Lite include:

.    Low cost of ownership – complete solution in a box
.    Recording capacity – up to 48 channels per recorder
.    Mixed interface support – Offers a solution for TDM and VoIP telephony, as well as mixed environments – all on the same platform
.    Compatible with most PBX brands – these recorders allow you to change your PBX without having to replace the recorder.
.    Computer Telephony Integration(CTI) – CTI available for major PBX brands
.    Multiple storage and archiving options – from USB media to network storage.
.    Rule based archiving – Support for complex rules to accommodate selective archiving
.    Rich functionality, including extensive search options with fast retrieval, and centralised management
.    Simple Scenario Reconstruction – Easy to recreate call scenarios. Ease of implementation, configuration and use – it’s a self-contained solution.
.    Open integration interfaces that enable connection to virtually any business application
.    Ability to grow to a full featured solution – Incorporating Spescom DataVoice’s full product suite, including Nexus, Screen Recording and Qnique workforce optimisation solutions
.    Ongoing R&D – a strong commitment to ongoing research and development by Spescom DataVoice ensures that these Voice Recording solutions will continue to meet new technological, business and compliance demands. Local support – locally developed, the Libra Lite range is fully supported locally with channel partners receiving ongoing training

Pricing starts from as little as R17 000 for an entry level 8-port Libra Lite model. “It’s a cost-effective maintenance free solution that is easy to manage and easy to integrate to existing platforms and solutions,” says Badimo. “More importantly, however, it provides peace of mind, ensuring the business meets legal and regulatory requirements and lowering business risk.”

Enterprise strength security is at the heart of the recorder. Tampering with recordings can be detected so the use of recordings as evidence in a court of law is better facilitated. Libra Lite also requires authentication to access data and encrypts the transmission of data during playback, ensuring data security.

The Libra Lite recorders adhere strictly to industry standards, and are approved by regulators such as ICASA.

Security is only one benefit provided by the Libra Lite recorders, however.

Recordings can also be used for quality management and business process optimisation, enabling organisations to improve customer service and retention by reducing customer query turnaround times and enhancing efficiency.

Concludes Badimo: “The business environment is highly competitive and business risk needs to be carefully managed – its part and parcel of good governance. Recording voice interactions is an important means to ensure your business is protected from undue risk, that staff deliver quality service and that your performance is enhanced. With low cost, high functionality solutions like Libra Lite available, organisations can start with an entry level solution and seamlessly scale as they need.