Big wins for contact centres, says Spescom if corporate South Africa can change its management approach

The social networking phenomenon is sweeping the world, changing the way people interact with one another and with company brands

Any CIO worth their salt is investigating software as a service (SaaS). In the contact centre industry, the opex spend model which a hosted solution offers is appealing, especially given that contact centre owners are faced with a future where interactions will increasingly take place via multiple channels and customers’ expectations in terms of service quality and speed are becoming more sophisticated and demanding