Spescom recently donated R100 000 to Childline to provide funds to assist Childline’s development of services to children in South Africa, an issue close to Spescom’s heart

Abandoned calls – a silent ‘no response’ call terminated by the call originator when answered by a live individual – can be very harmful to the reputation of the direct marketing industry

Spescom DataVoice, an established leader in the enterprise-level voice recording market, is introducing the Libra Lite voice recording solution to suit the needs and pockets of the small and mid-tier organisations and contact centres

Vendors are currently marketing the concept of cloud computing in a big way, but it’s really not new – it’s the natural evolution of services from the distributed computing or hosted environments that made an appearance a decade and a half ago, to the Net

Open standards and architectures have laid the foundation for an ever-changing technology landscape, forcing the evolution of the solution provider

Outbound dialling is a critical part of business processes such as debt collection, outbound selling, proactive support and completing certain transactions

The Internet has brought about a revolution in the world of customer service over the last decade

Spescom DataFusion’s national operations manager, Louise van Zyl, has been appointed as Vice President of the South African chapter of the International Avaya User Group (IAUG)

Risk management and regulatory compliance are two phrases that have become common business terms of late, as South African organisations strive for greater accountability and sustainability following the release of the King III report

Can carrier independent co-location assist?