Spescom DataVoice has announced the release of Qnique v3.1, an updated version of their proprietary Contact Centre Suite for Workforce Optimisation

The human element of any contact centre is by far its largest capital expense, as it can run at up to two thirds of the total cost of running the centre

Video conferencing, despite its numerous benefits, has been prohibitively expensive in South Africa and generally not a viable proposition due to the limited availability and expense associated with bandwidth

Engineer of the Year goes to Spescom CIO

Hatfield Christian Church’s goal is to have a greater positive influence on a broader audience. Extending its reach through visual media is a key component of its communication strategy

The contact centre, increasingly the primary hub for customer support, needs to adapt to remain relevant to the emerging workforce – Generation Y, today’s 19- to 25-year-olds

Avaya’s next-generation contact centre solutions drives real-time collaboration and agent productivity

Contact centres need to factor in changes on two fronts: new consumer privacy protection regulations are coming into being and call costs are coming down

Is South Africa falling behind the rest of the continent in terms of the liberalisation of telecommunications? Spescom Telecommunications MD Thomas Makore believes not, but he also notes there are some complex issues emerging locally which cannot be hastily or thoughtlessly addressed

Jasco Electronics Holdings (Jasco) and Spescom Limited (Spescom) today announced the proposal by Jasco to acquire the ordinary shares of Spescom