Archive for September, 2015

Cloud Contact Centre Provider 1Stream Releases Platform 2.5

Sep 22nd, 2015

1Stream has released an updated version of its platform that is a response to the fast-changing contact centre environment, which is being shaped by the mobile-first trend and increasing use of multimedia.

Why education needs technology-led transformation in the contact centre

Sep 14th, 2015

The ways in which educational institutions manage their communications and service delivery are in flux, as students/consumers begin to demand real-time interaction, instant feedback and online services.