Archive for February, 2016

Contact centre data analytics for business benefit

Feb 23rd, 2016

Data has become the currency of the digital landscape. Irrespective of industry sector, no company can afford not to manage, analyse, and execute on the information it has at its disposal.

Embracing technology change in contact centres

Feb 3rd, 2016

The South African contact centre industry has evolved to such an extent that it is becoming the focal point for corporate sales, service, and support.