IBM and Dow sign agreement

IBM to oversee IT responsibilities

IBM today announced it has signed a five-year information technology services agreement with The Dow Chemical Company.

As part of the global agreement, IBM will help with the integration of Rohm and Haas Company into Dow’s worldwide IT infrastructure. This agreement is consistent with and will help enable Dow’s $1.3 billion synergy target related to the acquisition of Rohm and Haas Company.

Under the new contract, IBM will take on additional service responsibilities for Dow including:

•    Global Service Desk
•    Global Software Distribution Services
•    Workstation Support
•    Audio Conferencing and Voice Optimization Services

In addition to these services, this agreement includes base infrastructure support for network, servers and desk-side field services across 53 countries.

“IT provides a strong competitive advantage for Dow,” said Dave Kepler, executive vice president, business services, chief sustainability officer, and CIO. “This alliance will help assure that we retain our leading position, supporting the company’s growth strategy with enabling technologies.”

“By integrating and simplifying the IT approach across its global enterprise, Dow will be better positioned to achieve core business synergy objectives,” said Scott Hopkins, IBM Global Technology Services, general manager, Industrial Sector. “IBM is pleased to continue working with Dow to support their strategic priorities and create an IT infrastructure that achieves new levels of flexibility, responsiveness, resiliency and performance.”

The new agreement, signed in June 2009, builds upon a decades-long relationship between IBM and Dow and expands the original outsourcing services contract signed in 2004.

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IBM and Dow sign agreement