Company aims to make repairs quick and easy for customers
Toshiba announced that it officially opened its new service centre in Midrand, Johannesburg, on 23 July 2009.
The aim, Toshiba says, is to make the process of booking products in for repair as easy and painless for customers and channel partners as possible.
“As the Toshiba brand begins to gain even more traction in the South African market, we have identified the need to centralise our service offerings in a dedicated service centre,” says Reon Coetzee, Toshiba Computer Systems Sales Manager for Africa.
“As a result, we will not only be able to handle a greater volume of service requests from walk-in customers and our channel partners, but we can also expect a dramatic reduction in waiting times for spare parts and repairs.”
According to Coetzee, if parts are ordered from Germany, most repairs should take place within 48 hours and the repaired machine can be couriered directly to the customer once repairs have been completed.
For customers who cannot make their way to Toshiba’s Midrand service centre, drop-off points have been established at 50 retail outlets around Gauteng.
“By making a simple call to our new call centre on 0861 My Toshiba (6986 74422) to find out the nature of the problem that a user is experiencing and where their closest drop-off kiosk is, customers can also book a loan machine and have it couriered to the drop-off for them to collect when they arrive,” Coetzee says.
“When the repairs are completed, the product can be couriered back to the customer.”
Toshiba’s new service centre will initially provide support for Gauteng-based customers and channel partners for a trial period of six months.
“We’re extremely excited to be able to offer our customers and channel partners with what we believe will be a world-class service,” Coetzee concludes.