The miStatement solution helps organisations reduce printing and postage costs by sending clients their account statements electronically each month. Because miStatement cuts paper out of the billing process, the service assists companies in reducing their carbon footprint.
By utilising miStatement, anyone in South Africa who owns a cellphone can experience the convenience of electronic billing. Customers have immediate, secure access to their bills and are able to request historical information via an USSD or SMS short code.
Says Jacques Swanepoel, MD of Cellfind:”This solution enables companies to speed up their customer payment cycles, as customers do not need to wait for bills to arrive in the post. They will also know whether a statement has been delivered or not, as opposed to worrying about statements going missing in the post.
“In addition, miStatement helps companies to get their statements to clients with out-dated address details, or who do not have a formal fixed address,” says Swanepoel. “It can reduce inbound calls and takes pressure off the call centre, as many requests are for old bills or for the most recent account that has not yet arrived.”
miStatement caters for various mobile statement delivery methods like SMS, MMS and USSD, allowing for statement data to be actively pushed by a corporate to its customers. Additionally, it allows customers to retrieve current or historical statement data from a company’s billing platform, via their cellphones at their own convenience. Corporate customers have the option to make use of their own infrastructure or to utilise Cellfind’s services which is securely hosted by Internet Solutions (IS) or Vodacom Business.
The service complies with the guidelines issued by the South African Revenue Service and the Electronic Commerce and Transactions Act.