Noble Systems Corporation, a global leader in unified contact centre technology solutions, has announced the establishment of an additional colocation facility – secure, offsite centres where data and networking equipment are housed – to support the growing demand for cloud-based solutions including Noble Enterprise Hosted, Noble Messenger EC and Noble Cloud EC.
“Acquiring a second colocation facility was essential to support the growth that Noble has experienced in hosted and hybrid contact centre solutions,” says Mark Edwards, director of products and services at local Noble preferred partner, Intuate Group. “It also sends a clear signal to current and future clients that the company doesn’t compromise on security, redundancy or capacity.”
The PCI-compliant facility boasts uninterruptible power supply (UPS) power redundancy, multiple voice (SIP) gateways and carriers for rollover/ failover, redundant air-conditioning systems, online backups for all equipment and more. All servers are equipped with network fault tolerant NIC teams, redundant power and RAID arrays. The offsite location offers additional security and reliability for data and service continuity.
Launched in April 2011, Noble Enterprise Hosted is a complete contact centre technology solution with all of the advantages and cost benefits of a cloud-based Communication-as-a-Service (CaaS) infrastructure. The launch marked the first fully hosted offering for Noble Systems and opened groundbreaking opportunities in hybrid premise/ hosted solutions, featuring Noble’s exclusive “elastic capacity” offer, for Noble Systems clients.