The East Africa Outsourcing Summit will be held in Nairobi from 5 to 6 June 2012. The event is hosted by international business-to-business conferencing company, Kinetic Events in proud partnership with the Kenyan ICT Board.
Eleven cities from the Middle East and African regions were included in the recently released Tholons 2012 Top 100 Outsourcing Destinations Report. The report elaborates on some of the city-related BPO developments occurring in Nairobi, Kenya. Nairobi enters the report this year at 97th place.
The implementation of the Kenya Vision 2030 is aimed at transforming the country into middle-class by 2030. In its efforts to solidify sectors within the IT-BPO space, notable growth movement has been evident in strengthening the outsourcing industry. Positive developments include improvements in infrastructure, human capital development, and other industry boosting initiatives for the country’s information technology enterprise systems sector.
East Africa’s business sector has shown significant improvement in 2011, and has seen on average an estimated annual compound growth rate of 40% within the last five years. In Kenya, the ICT and mobile sectors have improved on average by over 20% annually over the last 10 years.
A global spotlight is now on East African business process outsourcing sectors. The Kenya ICT Board is aiming to boost the ICT sector with various key initiatives already in place. It is evident that opportunities in BPO and contact centres within the country are now capable to fully deliver on their promise.
The strategic, invitation-only summit will act as a platform for both existing and potential players in the out¬sourcing space in East Africa to explore the alignment of people, process and technology. The event will offer insight into the solutions available to contact centres today, assisting companies in the negotiations and selecting the tools best suited to their needs.
For more information, to apply to attend, comment or photographs, visit www.eaosummit.com or contact Shaunei Meintjes on +27 21 555 0866 or [email protected]. Follow @ITLeadersAfrica and @KineticEventsSA on Twitter for daily updates and news feeds.