Kenya Prioritises BPO Pillar of Growth at East Africa Outsourcing Summit

The East Africa Outsourcing Summit will be held in Nairobi from 5 to 6 June 2012. The event is hosted by international business-to-business conferencing company, Kinetic Events in proud partnership with the Kenyan ICT Board.

A global spotlight is on East Africa, more predominantly on Kenya’s business process outsourcing sectors. The Kenya ICT Board is aiming to boost the ICT sector with various key initiatives already in place. It is evident that opportunities in BPO and contact centres within the country are now capable of fully delivering on their purpose.

The Government of Kenya has prioritised BPO as a national pillar of growth, taking action to ensure the industry’s success following guidelines set out in the Kenya Vision 2030. The implementation of the Vision is aiming to transform the country into middle-class, uplifting the destination by 2030. In efforts to solidify sectors within the IT-BPO space, Kenya has shown notable growth improvement in strengthening the outsourcing industry.

Kenya offers a copious mix of skilled workers, recently installed fibre optic networks, and efficient business processes enabling businesses to start up cost effectively, within a few days. Other positive developments within the country include improved infrastructure for the information technology enterprise sector.

The summit will act as a platform for both existing and potential players in the outsourcing space in East Africa to network and gain insight from the major outsourcing regions.  The summit will focus on global trends and underpin what it takes to achieve the market penetration and recognition that Kenya needs to develop as an outsourcing hub, which, in turn, will support the development of a strong information technology industry.

The strategic event will explore the alignment of people, process and technology; offering insight into the solutions available to contact centres today, assisting companies in the negotiations and selecting the tools best suited to their needs.

For more information, to apply to attend, comment or photographs, visit or contact Shaunei Meintjes on +27 21 555 0866 or [email protected]. Follow @ITLeadersAfrica and @KineticEventsSA on Twitter for daily updates and news feeds.

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Kenya Prioritises BPO Pillar of Growth at East Africa Outsourcing Summit