Realise the benefits of outsourcing through active provider governance

The East Africa Outsourcing Summit will be held in Nairobi from 5 to 6 June 2012. The event is hosted by international business-to-business conferencing company, Kinetic Events in proud partnership with the Kenya ICT Board and KITOS.

Once a business process outsourcing provider has been selected, the contract negotiated and the process commences; many organisations believe that the heavy-lifting is now behind them and watch as their BPO relationship fails to deliver the results. This in return, results in the organisation losing trust and loyalty within the outsourcing sector.

The key to to creating, sustaining, and enhancing outsourcing value, is establishing provider governance as a core component of your outsourcing strategy. Although governance and relationship management could potentially be an investment with the expectation of a return on that investment, failure to establish an effective governance model could lead to disappointing service levels and deteriorating outsourcing value. Strong provider governance relies heavily on planning, effort, structure, and communication, all of which are critical in realising the benefits provided by properly managed outsourcing.

In recent years, with a global spotlight currently on the East African outsourcing sector, the Kenyan government has recognised the economic potential afforded by technology and innovation. In the Kenya Vision 2030, The Kenya ICT Board aims to move the sector forward with various key initiatives.

Kenya’s business process outsourcing industry has gained momentum, positioning the country as a potentially viable near shoring opportunity for surrounding continents. Kenyans are not only consuming the rapid movement, they are creating, and they are innovating, with two distinct advantages within the industry; great people and great location.

Kenya is confident of its position within the IT industry and has revealed its intention to become the information and communication technology, and business process outsourcing hub of choice for Africa by 2030.

The strategic summit will explore the alignment of people, process and technology; offering insight into the solutions available to contact centres today, assisting companies in the negotiations and selecting the tools best suited to their needs. Attendees will be able to engage in interactive conference sessions and educational workshops designed for quality time and interaction with peers.

For more information, to apply to attend, comment or photographs, visit www.eaosummit.com or contact Shaunei Meintjes on +27 21 555 0866 or [email protected]. Follow @ITLeadersAfrica and @KineticEventsSA on Twitter for daily updates and news feeds.