The anticipated Customer Experience Management Africa Summit will be held in Cape Town from 2 to 3 August 2012. The event will bring together Africa’s industry leaders, and provide a unique platform to build relationships, share ideas and most importantly, to do business.
The CEM Africa Summit comes at a critical stage in the industry, pioneering the opportunity to discover industry trends and developments including the latest technological advancements supplying end-user specific software.
Summit producer and international business-to-business conferencing company; Kinetic Events is proud to announce confirmed innovation sponsor TALKINGtech, on board for the CEM Africa Summit.
TALKINGtech offers world class digital communication solutions that allow you to communicate on a mass scale, with a professional and personalised message directly to your customers. Whether it’s about capturing feedback on a service encounter, a marketing message or a reminder message about an overdue account; TALKINGtech technology offers bespoke solutions designed for your business to drive efficiencies’ and improve customer experience.
TALKINGtech specialises in interactive voice messaging; a proven technology globally and fast gaining adoption locally within the South African market. Their international experience and exposure in working with world leading companies, together with local expertise and success will offer you the ability to design tailored campaigns and benchmark them against international best practice.
Marc Ressel, Business Development Director of TALKINGtech South Africa says “Each and every contact you make with a customer is about building your company’s brand. Let TALKINGtech be the voice of your business and ensure that you communicate with purpose to your customers.”
TALKINGtechs’ low integration cloud based hosted solution greatly eliminates any risks or hesitation associated with hardware for implementing such a solution; so let your imagination and not your budget be the only restriction you face in communicating with purpose to your customers.
Ressel went on to say “Please come pay us a visit at the upcoming CEM Africa Summit and let us show you how we can be the voice of your business.”
The strategic summit will feature interactive discussions, exclusive networking receptions, assisted business meetings and expert-led workshops to explore technological advances currently available, assist in adopting key customer experience techniques to differentiate your brand, and identify and understand the different concepts of customer experience management; for sustainability, growth, profit and sales efficiencies.
For more information, to register to attend, comment or photographs, visit www.cemafricasummit.com or contact Shaunei Meintjes on +27 21 555 0866 or [email protected]. Follow @ITLeadersAfrica and @KineticEventsSA on Twitter for daily updates and news feeds.