Anticipated Customer Experience Management Africa Summit to take place in August

The anticipated Customer Experience Management Africa Summit will be held in Cape Town from 2 to 3 August 2012. The event will bring together Africa’s industry leaders, and provide a unique platform to build relationships, share ideas and most importantly, to do business. The summit is produced by international business-to-business conferencing company, Kinetic Events.

Customer experience management is at the forefront of enterprise strategies with a focus on industry challenges including multiple channel integration through social and mobile platforms. These challenges are forcing innovative industry leaders to embrace opportunities and emerge as brands with a distinctive competitive edge. Forecasting industry CEM trends and patterns, your brand simply cannot afford to overlook investing in the future of customer interaction processes. The CEM Africa Summit comes at a critical stage within the industry, pioneering the opportunity to discover innovative industry trends and developments including the latest technological advancements in supplying end-user specific software.

In addition to conventional call centres and in-store point of contacts, customers are now expecting superior, efficient and consistent service through multiple interaction platforms to create improved customer satisfaction in delivering an engaging message across all available channels and touch points. These key factors are essential when designing engaging and successful customer centric initiatives. The CEM Africa summit provides an exclusive business-to-business platform, offering the opportunity to discover innovative enterprise solutions in delivering effective customer experience management strategies, and to share experiences with industry peers in various enterprise sectors including banking and finance, telecoms and IT, government, airlines, transport and retail.

The summit aims to assist your enterprise in effectively managing potential risks and reducing costs, ensuring customers receive a service of international standard, across a proliferation of touch points. Engage in exclusive networking opportunities, advancing your goals of customer service excellence, powerfully demonstrating the value of IT administration to the enterprise. Topical discussions will address how industry and business challenges can be overcome through effective IT innovation, and the productive alignment of business with technology.

The CEM Africa Summit is bringing together the greatest players across the customer experience industry within Africa, featuring both local and international enterprise executives to network and discuss business with Africa’s thought leaders in the industry.

The current economic situation throughout the world and Africa, with a focus on the growth in popularity of innovative social networking for the enterprise, will play an essential role at the summit, assisting participants in determining workshop and discussion topics. The summit has been strategically designed for knowledge sharing, exclusive networking opportunities and connecting with industry peers within the African CEM and contact centre industries. The must-attend industry event will feature focused business meetings, informative workshops and a cutting edge interactive conference agenda.

For more information, to register to attend, comment or photographs, visit or contact Shaunei Meintjes on +27 21 555 0866 or [email protected]. Follow @ITLeadersAfrica and @KineticEventsSA on Twitter for daily updates and news feeds.



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Anticipated Customer Experience Management Africa Summit to take place in August