Document Support Centre, the Zimbabwean distributor for Xerox, received the 2012 award for Africa Distributor of the Year from Bytes Document Solutions, the exclusive distributor for Xerox in 26 Sub-Saharan countries and Indian Ocean Islands.
To win the award, Document Support Centre faced strong competition from distributors across the countries covered by Bytes Document Solutions. The award was made on the basis of the company’s achievement of its target, its growth against the previous year and its overall improvement.
“Document Support Centre set itself apart through the sheer quality of its people: they are hungry to learn more, and they are focused on the essentials like delivering a great customer experience,” says Olivier Merven, Africa regional manager at Bytes Document Solutions. “We were also impressed by the way in which they take advantage of the technical, sales and product training we offer to achieve their goals.”
He adds that Document Support Centre’s excellence in after-sales service was also a key differentiator, and a further demonstration of its commitment to serving the customer.
Stephen Mhunduru, executive director, Document Support Centre, paid tribute to the team behind his company’s success. “Our success can be attributed to the great team of people we have here at Document Support Centre—and the comprehensive support we receive from our distributor, Bytes Document Solutions. We look forward to building on this achievement into the future.”
Merven says that the Africa Distributor of the Year award is important to Bytes Document Solutions because its growth strategy is channel-focused. “We are building our business across Africa by partnering with the best local companies, and so it’s vital that we give our distribution partners all the help they need to succeed—and recognise excellence,” he says. “Africa is just beginning an exciting growth journey.