O’Keeffe & Swartz cleans up at Prestigious Contact Centre World Awards

O’Keeffe & Swartz, a leader in the South African telemarketing call centre industry, has scooped seven awards at the 2012 Contact Centre World EMEA Regional Awards held recently in London.

As a finalist in the first online round, O’Keeffe & Swartz was invited to present at the awards in London where the company and its candidates walked away with six gold awards and one silver.

The gold awards included; Best Outbound Campaign, Best Workforce Planner Professional, Best IT Support Professional, Best QA (Quality Auditor), Best Sales Professional and Best Supervisor. The silver award was for Best Sales Campaign.

“We entered seven categories this year and are thrilled to have won awards in all seven of them,” says Michelle Finch, Head of Marketing, Innovation and New Business, O’Keeffe & Swartz. “For many of the individuals selected from O’Keeffe & Swartz for these significant international awards, it was their first time overseas and presenting to a large crowd. We are incredibly proud of the results – achieving six gold awards reinforces the fact that local practices are setting the bar at a global level.”

The awards ceremony benchmarks entrants against the best in the Europe, Middle East & Africa region and are considered by many in the industry to be the ultimate awards. An entrant’s submission must convince a judging panel of their peers in the Contact Centre industry that they are the best in their field.

Every entrant participating in the awards and best practice conference also receives an official ranking which positions themselves against global competitors. This ranking differentiates O’Keeffe & Swartz from its competitors and is evidence of the company’s partnerships with its staff and clients which creates an optimal environment to achieve great things.

“We are proud to have such great people working at O’Keeffe & Swartz.  It is a real testament to the quality of our business operations and our people that six of our top performers have won gold. This is also evidence of the hard work and dedication of our people who continually deliver above and beyond expectations,” adds Finch.

The company’s world class best practices in the fields of predictive dialing, list management, training, quality assurance and verification underpin its sales results and ensure that great quality sales are made to customers who understand what they are buying.

“It is this commitment to best practice coupled with over 19 years experience and a market leading reputation that sees our clients continuing to do business with us year after year,” concludes Finch.

The company’s regional winners now qualify to present at the finals of the Contact Centre World Awards in Las Vegas in November 2012, where they will compete against the best in the world.