The anticipated Customer Experience Management Africa Summit will be held in Cape Town from 2 to 3 August 2012. The event will bring together Africa’s industry leaders, and provide a unique platform to build relationships, share ideas and most importantly, to do business. The summit is produced by international business-to-business conferencing company, Kinetic Events.
The CEM Africa Summit has confirmed platinum solution provider Inter-Active Technologies is set to provide invaluable insight into key differentiators enabling customer interaction.
“Inter-Active Technologies is proud to be a platinum sponsor at CEM Africa, as it is a perfect forum for us to showcase our excellence that has been derived through hard work and tenacity in a highly-competitive market. Our main objective for the summit is to clearly deliver our message, ‘listen, understand, deliver’, to delegates at the event,” Van Staaden concludes.
Founded in 1999 Inter-Active Technologies has evolved from specialising in professional call centre consulting services to the modern day delivery of outsourced customer contact centres, customer service technology platforms, customer service software and related professional services. Their ethos is simple; listen, understand, and deliver!
With a massive collective experience in customer service enablement and innovation, Inter-Active Technologies is the ideal partner to ensure that customer service strategies are spot on and executed with precision; whether through implementing customer contact centres, technology infrastructure or software and services. From, inbound call capacity over-flow, outbound customer service campaigns, functional disaster recovery frameworks to contact centre process and business process maximisation, knowledge and workforce management and bleeding edge contact centre technologies, Inter-Active Technologies clearly understands contact centre service delivery.
Platinum sponsor at CEM Africa 2012, Inter-Active Technologies will be presenting informative workshops providing attendees with insight into key differentiators enabling customer interaction to flow more efficiently.
Inter-Active Technologies founder Brendan van Staaden will be a keynote speaker at the CEM Africa Summit. He has played an instrumental role in ensuring the company has gained unprecedented success in enhancing customer interaction and improving customer experience for its client base.
“On a global scale, South Africa’s overall reputation for customer service remains poor, and many large companies are under the impression that they are providing a good level of customer service, when in fact they are not. It is time for customers to be treated as they wish to be treated, rather than being told ‘how’ they will be treated. Inter-Active Technologies is a key enabler in this space, and will lead the effort in teaching local organisations how to do this,” explains Van Staaden.
The CEM Africa Summit is bringing together the greatest players across the customer experience industry within Africa, featuring both local and international enterprise executives to network and discuss business with Africa’s thought leaders in the industry.
For more information, to register to attend, comment or photographs, visit www.cemafricasummit.com or contact Shaunei Meintjes on +27 21 555 0866 or [email protected]. Follow @ITLeadersAfrica and @KineticEventsSA on Twitter for daily updates and news feeds.