CEM Africa Summit well underway as Africa’s industry leaders converge for day two

The anticipated Customer Experience Management Africa Summit kicked off yesterday morning at the African Pride 15 on Orange Hotel in Cape Town, South Africa. Summit producers, Kinetic Events is hosting Africa’s CEM and IT industry leaders providing a unique platform to build relationships, network and most importantly, to do business.

The summit was officially opened by Alan Winde, Minister of Finance, Economic Development and Tourism for the Western Cape. Day one of the summit has already proven to be an industry success as attendees express their excitement and pleasure in participating in the summit.

Day two of the CEM Africa Summit launched with an interactive and heated panel discussion featuring Suzanne Little, Head of Social Media and Social CRM, Quirk and Head of Marketing for the DMMA and Bookmarks; Eddie Moyce, Chief Customer Experience Officer at MTN; Reshmi Maharaj, Head of Customer Experience Management for Altech Autopage; and Thabang Ramogase, Marketing Manager SA at Nando’s. The panel discussion focused on unified communications with innovative case studies from survivors within the industry.

Jesse Green, Managing Director at UbuntuDeal is set to present a topical keynote focusing on privacy and protection in eCommerce; new security breaches and other challenges of eCommerce, data protection, back-up, retention and disaster recovery.

Trudie Broekmann, CPA Specialist and Director at Gunston Attorneys will lead an interactive keynote session on negotiating the legal mine field and addressing the South African Consumer Protection Act, Protection of Information Bill and the Electronic Communications and Transactions Act of South Africa.

Leading industry solution providers and summit sponsors have added invaluable benefits to CEM Africa Summit attendees with interactive and innovative workshop sessions throughout the summit.

Summit platinum solution provider Inter-Active Technologies will lead the workshop session with an interactive presentation focusing on customer interaction. Silver solution providers Aegis is set to present ‘The art and science of customer experience management’ and keynote sponsor BrandLove will host a workshop entitled, ‘Design for Customer Delight!’

The afternoon panel discussion at the CEM Africa Summit is set to feature Ugestra Alwar, Executive Head of Contracts and Outsourcing for Vodacom; Natasha Anthony, Retail Mass Market Communications at Old Mutual Life Assurance; Justin Cornish, Senior Technology and Outsourcing Lawyer for Latham & Watkins; and Peter Aling, the Director of Quantitative Analysis at Prophet Analytics. The panel will address outsourcing in the South Africa industry as the panel focuses on outsourcing versus in-house.

Daniel Munslow, the Director at Talk2Us has prepared a topical keynote session to redefine internal communication to improve customer service within the enterprise.

Day two of the CEM Africa Summit will conclude with an expert-led keynote session presented by Dave Wood, MD of Global Customer Experience Management Solutions group, Cincom USA. Dave is set to lead the anticipated keynote entitled ‘The CEM status quo: some provocative questions, observations and proposed changes’.

The CEM Africa Summit has proven to be an absolute success among attendees including industry thought leaders within the CEM and IT sectors in South Africa. The success of the summit is attributed to its professionalism, organisation and expert presentation. Summit producers; Kinetic Events would like to thank all sponsors, partners, participants and attendees for an outstanding event and look forward to hosting you all again next year!

For more information, comment or photographs, visit www.cemafricasummit.com or contact Shaunei Meintjes on +27 21 555 0866 or [email protected]. Follow @ITLeadersAfrica and @KineticEventsSA on Twitter for daily updates and news feeds.