Presence Technology announces its partnership with Voxeo and unveils their First-of-its-Kind,End-to-End Hosted Contact Centre Solution
Presence Technology, an international software provider of multi-channel Contact Centre solutions, will be a proud Gold Sponsor of the Voxeo EMEA Customer Summit 2012, to be held in Berlin October 23rd to 25th, 2012. José Luis Castaños, Founder and Executive VP of Business Development at Presence Technology, will speak on the advantages of the partnership with Voxeo. Voxeo is the leading provider of Unlocked CommunicationsTM and the joint venture offers the latest in End-to-End Hosted Contact Centre solutions that uniquely addresses the evolving requirements and challenges of today’s mission critical, blended Contact Centres.
The agenda for Voxeo EMEA Customer Summit 2012 is loaded with interactive sessions, case studies, best practices, product updates, workshops and so much more. Speakers include Voxeo customers across several industries, as well as Voxeo partners and executives. Topics to be highlighted include new trends in customer service, products and best practices among others.
Voxeo and Presence Technology announced the worldwide availability of their End-to-End Hosted Contact Centre solution. Presence selected Voxeo to deliver the Hosted Contact Centre solution, which combines Voxeo’s best-in-breed Unified Self-Service platform, including its Prophecy Interactive Voice Response (IVR), with Presence’s industry-leading Contact Centre software suite focused on improving and streamlining customer service operations. The integrated solution is hosted in Voxeo’s highly scalable cloud, which is used by thousands of companies worldwide.