Marval South Africa, a leading local provider of IT Service Management (ITSM) software and consulting services, has expanded its offering to include comprehensive, practical training around IT Governance and its various frameworks. This extension of the company’s existing offering enables Marval South Africa to offer a complete service, helping customers to derive greater value from ITSM software, solutions and implementations.
Marval South Africa has launched its education and training division in response to demand from existing customers and a gap in the market for practical IT governance and service management training. The division will be headed by industry veteran David Anderson, formerly the Managing Director of Foster-Melliar. Anderson aims to offer a unique value proposition and a different angle on traditional IT governance training.
“Traditional ITIL training focuses simply on enabling participants to achieve their ITIL certification, but does not help them to understand where the theory fits in from a practical perspective. We aim to create value beyond ITIL. At the end of our course, attendees will be able to sit their certification, but this is not the overarching goal. At Marval South Africa we are not simply providing certification training but helping candidates to implement practical solutions that will help them to solve real challenges in the workplace,” says Anderson.
Marval South Africa is offering training around a variety of IT service improvement frameworks, including ITIL, ISO 20000 and COBIT, as well as courses around IT risk, security and continuity; change management of the IT environment; measuring, reporting and compliance; and business planning.
These courses will take the underlying principles in IT governance frameworks and help candidates to apply them. The courses will be delivered through a combination of online self study components, classroom theory and practice exercises, as well as practical examples where students can work through real problems.
“Many businesses spend large sums of money on ITSM software, solutions and implementations. However, in order to truly leverage the benefits of improved service management, it is vital that people can relate theoretical practices to real world scenarios. As specialists in ITSM we are perfectly positioned to provide the training needed to help organisations develop skills and expertise around continuous service improvement,” says Edward Carbutt, Executive Director of Marval South Africa.
“Incorporating formal, scheduled training sessions into our offering enables us to now offer the full spectrum of IT governance solutions, from software to consulting to skills development and skills transfer. Marval South Africa can now help organisations to achieve all of their governance, skills development and service improvement goals,” he concludes.