José Luis Castaños, Founder & EVP of Business Development at Presence, to present on “Mastering Contact Centre Productivity and Profitability while meeting a Demanding Budget”
Presence Technology, a worldwide leader in Contact Centre Solutions, and its partner Jasco Enterprise, a value added reseller with a long history of designing and implementing Contact Centres throughout Africa, will showcase their solutions at the CCMG Contact Centres Showcase as Gold Sponsors of the event. The trade show will be held on November 20th-21st at the SAP Conference Centre, Johannesburg.
José Luis Castaños, Founder & EVP of Business Development at Presence Technology, will present on the topic of “Mastering Contact Centre Productivity and Profitability while meeting a Demanding Budget” at this event. Attendees will be able to learn more about:
- Business strategies to achieve Contact Centre goals with reduced Budget
- The time for Multi-Channel technology has arrived
- Global trends and practical examples
The CCMG Contact Centre Showcase 2012 will feature international and local industry through leaders that will provide insights into the latest industry developments. I All day displays and ‘breakaway’ sessions will provide stakeholders with the opportunity to network and mingle with delegates.