ECHOTECH Converge, a focused service delivery company with a market leading distribution entity, recently joined Dell South Africa’s partner programme. Already, the partnership is seeing success, ECOTECH Converge recently equipped Petra Diamonds with a complete Dell solution, ranging from storage, servers, networking and security system management. The solution includes SonicWALL, which is one of Dell’s more recent acquisitions.
With the acquisition of SonicWALL, Dell is able to expand its security software and services portfolio, enabling customers to benefit from solutions such as security services, cloud security solutions, data encryption solutions and vulnerability and patch management. Dell is excited to see South African customers leverage the benefit of these acquisitions.
Prior to switching to Dell, Petra Diamond ran a very successful pilot study and found major improvement in efficiencies. Dell and ECOTECH Converge provided Petra Diamond with the installation support and product training to ensure a flawless migration. In addition, the company enjoys Dell’s after sales, service.
“At Dell, we make it our priority to first understand our partners and their customer needs in order to be able to offer the right solutions and services. Dell is committed to the channel and equipping its partners to offer clients the best possible solutions by, offering them a combination of essential Dell products with strong market differentiation and growth opportunities. We strive to build channel confidence through our channel programme, our channel enablement, training, certification, Dell solutions and services,” says Ebrahim Hanslo, channel development manager, Dell South Africa.
Commenting on Dell Complete Solutions benefits for customers, Cecil Eybers, director of Ecotech Converge, says Dell’s after sales support is one of the key value adds for its customer Petra Diamond.
“Dell’s biggest differentiator in the market is the warranty they offer to their partners. We have been in the channel business for 26 years and we understand our customer’s needs, hence we understand the value that partnering with Dell enables us to provide to our customers. This will ensure that we provide our customers with the right solutions all the time,” adds Eybers.
Dell Solutions allow customers to pay as they grow and guarantees 24hour mission critical support. Through valued channel partnerships, Dell is able to deliver world class solutions, superior service delivery and customer satisfaction.