T-Systems in South Africa has been awarded a SAP Application Management and Modernisation (AMM) contract by the Department of Water Affairs worth R67.5 million.
The three-year agreement, awarded following a tender process, continues T-Systems’ relationship with the DWA. The ICT provider was responsible for the implementation of a Revenue Stabilisation programme in 2010 to improve business systems and processes.
Comments Gert Schoonbee, Managing Director of T-Systems in South Africa: “We feel privileged to be yet again appointed a strategic ICT partner of the Department of Water Affairs. Our AMM methodology and implementation will undoubtedly enable the Department of Water Affairs to exploit the benefits of its SAP environment to in turn meet its core business objectives.
“The department of Water Affairs plays a strategic role in the sustainability and growth of South Africa. It is as a fantastic opportunity to form any part of this process through our services.”
Since 2010, T-Systems has gained a thorough understanding of the DWA’s key ICT requirements and subsequent operations. The successful rollout of the Revenue Stabilisation programme offered a direct revenue value to the department and undoubtedly the AMM implementation will offer important returns.
T-Systems AMM services will, for example, offer the following important benefits:
- A solution designed specifically to address the DWA’s objectives, capitalising on an in-depth knowledge of its ICT environment and business process and objectives;
- Increased business satisfaction as a result of higher quality of service;
- Continuous exchange of ideas for enhancement and modernisation and;
- Predictable service delivery through defined governance structure.
T-System in South Africa’s value was demonstrated through its enterprise development initiative, assisting DWA to create a Centre of Excellence (CoE) to develop their ability to support its AMM infrastructure after the term of the contract.
T-Systems’ has identified a number of Employment Equity (EE) graduates who will be skilled in the AMM support arena through a combination of onsite and formal training. This initiative will not only create a pool of skills resources for the Department to use in future, but also facilitate sustainable development by introducing newly skilled resources into the market.
The AMM solution – based on T-Systems’ AMbition methodology – will among others ensure the DWA’s current SAP 4.7 environment is maintained and continuously improved while allowing for the smooth transitions to ECC 6.0, SAP’s latest enterprise resource planning (ERP) solution.
The AMbition AMM methodology is built on T-Systems’ many years of experience in operating applications for companies of all sizes. It falls in line with ITIL V3 and uses the same methods, processes and tools around the world for analysis, design and planning – suitable for SAP applications, standard applications, and custom software.
For example, the Ambition AMM Maturity Benchmark benchmarks the strengths, weaknesses and maturity of a company’s current application management systems.