IT solution provider, Datacentrix has been named Africa’s first “Diamond” level partner by application performance company, Riverbed Technology, in recognition of its outstanding track record of sales success and its technical and support commitment to Riverbed solutions.
Last year, Datacentrix had been named as the first Riverbed Accredited Support Partner (RASP) in Africa, joining the ranks of a select, invitee-only programme that allows the organisation to provide high-value support services to local Riverbed customers, helping them to fully leverage the value of their technology investments.
More than 22,000 organisations worldwide depend on Riverbed to understand, optimise and consolidate their IT infrastructure, through solutions that overcome performance issues caused by distance, distributed computing, and ever increasing amounts of data. As IT organisations embark on strategic initiatives to virtualise, consolidate and migrate workloads into cloud environments, users are moved farther from their data. Slow applications and file transfers, and inefficient websites can negatively impact the performance and success of these initiatives.
Riverbed transforms IT performance by providing solutions spanning WAN optimisation, storage delivery, performance management, application delivery controllers, web content optimisation (WCO), and cloud data protection. By providing the broadest portfolio of performance solutions that deliver anywhere, any-application optimisation, Riverbed enables organisations to increase productivity and efficiency, while enhancing business resilience and controlling costs.
To enable its reseller partners to act as an extension of the Riverbed support organisation, Riverbed introduced RASP, a specialisation programme that allows eligible partners to provide Level 1 and Level 2 support services to their clients. The RASP programme is only available to partners that demonstrate a successful track record selling Riverbed solutions and are able and willing to provide a high standard of 24×7 Level 1 and Level 2 operational support services.
“The partner network programme is structured so that everyone wins – our partners, customers and Riverbed. Through the RASP specialisation programme, not only do our partners benefit from being positioned to increase their bottom line, but our customers are working with the industry’s most qualified Riverbed partners to support their IT infrastructure,” says Christo Briedenhann, regional sales manager: Africa at Riverbed.
“The Riverbed partner programme is designed to reward and support resellers who have the skills and ambition to achieve success with our leading edge solutions. As a certified RASP Diamond level partner, Datacentrix is able to offer the highest levels of customer support, ensuring that any Riverbed investment is backed by world class service. The requirements to become a Diamond level partner are challenging and this reflects the serious investment Datacentrix has made to being a leader in the Riverbed channel. With the appointment of Datacentrix as Diamond level partner, we are recognising the company’s commitment to consistently succeed in delivering innovative Riverbed solutions for their customers.”
“We are delighted to be recognised as the first Diamond partner in Africa by an organisation which itself has been globally recognised for excellence in service experience and operations,” says Tony de Sousa, Datacentrix’ enterprise business unit manager. “This recognition underpins our aspirations within the service delivery arena and reinforces our commitment to Riverbed. It also highlights the strength of the partnership Datacentrix has maintained with Riverbed over the past eight years and its dedicated focus on the areas of WAN optimisation, network performance management and cloud storage solutions, offering customers the assurance that we are more than capable of supporting these solutions.”