IT specialist, Green Apple IT, has announced the appointment of Richard Osmond as a Field Engineer. Osmond will be assisting Green Apple IT with providing comprehensive technical services and support to its customers, enhancing customer service and reducing downtime in the event of any issues.
“Our customer base has continued to grow steadily over the years, and in order to provide the highest levels of service and support, we required additional personnel in the field. Osmond brings with him a wealth of knowledge and experience, as well as specialised skills which will enable us to expand our reach and provide additional value to our existing customers,” explains Dawie Bloomberg, Managing Director of Green Apple IT.
A trained medic and fireman with six years of experience in Emergency Management Services, Osmond began his IT career in 2009, providing services and support to a private school in Johannesburg. He is trained and certified on Dell products, and is also a certified Apple Mac technician, which enables Green Apple IT to offer additional services to customers using Mac devices. These certifications also deliver the benefit of reduced repair times on related products, as repairs can now be conducted in-house rather than being sent out, and will still comply with warranty procedures.
“My specific product training and knowledge enable me to quickly diagnose problems with these product sets, so Green Apple IT will be able to provide fast and efficient service. As an Emergency Services employee, I learnt discipline and the ability to work in high-stress environments, something that has assisted me in my role as IT support. I believe that every situation must be approached individually and that solutions need to be tailored to the customer, and I will bring these skills and approach to bear in my new position at Green Apple IT,” says Osmond.
With his experience in the SME market, a core focus of Green Apple IT, Osmond was the perfect fit for the position, ensuring that the company will continue to provide excellent support and personalised service as it grows. Osmond’s knowledge and expertise in the larger SME customers will also enable Green Apple IT to expand its customer base and deliver services and support to a wider market segment.