Solidifying its position as the leader in the customer care arena, Smoke Customer Care Solutions (CCS) recently scooped the Director General’s Award for Overall Excellence, the most prestigious award at the Technology Top 100 (TT100) Business Awards for 2013.
The company also received the TT100 Award for Excellence in the Management of People and also finished in the top 5 at the inaugural Accenture Innovation Index Awards in South Africa.
Since its inception by the Da Vinci Institute more than two decades ago, the TT100 Business Awards have become the premier benchmark for recognising excellence in the management of technology, innovation and people across South African businesses.
Smoke CCS managing directors Andrew Cook and Andrew Burns were thrilled to have walked away with the most prestigious award of the event.
Cook says the TT100 Director General’s Award for Overall Excellence recognises innovation and constant re-evaluation of market offerings. “More importantly, it recognises excellence in Enterprise Development, Corporate Social Investment, Empowerment, Social Innovation and a growing local and international market base.”
“The award for Excellence in the Management of People encapsulates the critical role people play in enhancing their competitive advantage as well as the company’s value system and organisational climate. It shows that our staff are incentivised and encouraged to become part of the innovation process,” he explains.
The Accenture Innovation Index received 190 entries from a range of organisations across multiple industries and Smoke CCS finished in the top 5. Accenture teamed with The Da Vinci Institute to develop an authoritative and objective snapshot of the current state of innovation in South Africa.
Burns says the Accenture Innovation Index Awards will re-energise South Africa through cultivating an innovation mindset. “Innovation is essential, it helps build a better, more competitive business environment. We are honored to finish in the top 5 and extremely proud of our achievements this year.”
The Accenture Innovation Index Awards allows organisations to get closer to their innovation DNA by undergoing a business health check. The findings help them refine their innovation competency.
“We need to be innovative when applying our best of breed multi-channel feedback technology. We are helping hundreds of companies understand their customers’ service experience and through innovation, we empower them to be able to take action on feedback immediately,” he explains.
The Accenture Innovation Index Awards recognise innovation in its truest form, at a concept level. These awards offer businesses a national benchmark for innovation by showcasing how innovation captures value in new ways, drives profitable revenue growth and enables organisations to maintain a competitive advantage over the longer term.
“We believe accolades such as these reflect our drive to become a global player and offer best of breed solutions designed to enable companies to rapidly respond to the voice of the customer. Focusing on achieving even greater heights in 2014, we plan to expand our global footprint with high-calibre partners in Africa, the UK, and Europe,” concludes Burns.