The customer experience management summit will answer your POPI questions

The Protection of Personal Information (POPI) Act has now been passed but how compliant is your organisation? The speakers at this year’s CEM Africa Summit are set to address your POPI concerns in a panel discussion that will discuss what a breach of this Act would mean for business and how the regulation of the POPI Act affects the customer data that you collect.

Featured speakers include, Marketing Analyst, Advisor and Media Commentator, Chris Moerdyk. Chris will be joined by Alastair Tempest, the COO of the Direct Marketing Association of South Africa (DMASA), Justin Cornish, Attorney and Head of Services at Radiant Law and Demetri Qaully, Mayoral Committee Member of the City of Cape Town. These industry thought leaders will advise delegates on POPI compliance in a 60 minute panel discussion.

Join us to hear the experts at the 3rd edition of the Customer Experience Management Africa Summit on the 9th – 10th of July 2014 in Cape Town.

Chris Moerdyk will also chair a panel that will counsel delegates on how to Measure Performance from the Customer’s Perspective, not the Competitor’s. In addition to Chris, Dr Pieter Steyn the VP of Customer Research for Barclays Africa and Johan Etsebeth the National Head of Solution Delivery for Santam will take part in this discussion that will focus on how customer service professionals can determine their organisation’s performance through exploring their product or service offering from the individual customer’s POV.

In between speaker sessions, attendees will have the opportunity to attend 90 minute workshops with the solution provider of their choice. Microsoft are sending a team of experts to present a workshop on The Era of the Customer and Gold sponsors, eGain will present workshops on: How To Deliver An Outstanding Customer Experience. After a successful summit last year, Interactive Intelligence will also attend CEM Africa 2014 as Gold sponsors to host 2 workshops over the 2 day event.

Attendees will be able to discover and compare the latest IT developments available for all scopes of CX needs. Solution providers, including inQuba, Interact RDT and Ninzi Connect, will showcase their solutions in the innovation display area with the technology developers on hand to discuss and exchange ideas with attendees.

Sign up to become a delegate and find out more at the 3rd edition of The CEM Africa Summit, taking place on the 9-10 July 2014 in Cape Town. You can also continue the discussion on Kinetic’s Linkedin group for this event: Customer Experience Management Africa.

For the latest CEM Africa Summit news on speakers, industry providers and content, visit www.cemafricasummit.com or contact Marcia van Jaarsveld on +27 21 555 0866+27 21 555 0866 or [email protected] Follow @ITLeadersAfrica and @KineticEventsSA on Twitter for daily updates.