BT research Finds WebChat increasingly effective contact centre communication channel
BT today announced the key lessons from research it has conducted into the latest communication channels being used by contact centres.
31 January 2013
MyBroadband Press Office
BT Contact: customer service fit for the “omnichannel generation”
BT Contact innovates to help organisations address changing customer expectations driven by digital communication channels such as social media, webchat and video
31 January 2013
Howard Dickel Becomes CEO of BT Conferencing
BT today announced that Howard Dickel has become CEO of BT Conferencing, effective immediately. Dickel has been with BT for six years, most recently as Client Partner for BT’s London 2012 Delivery Programme,.
29 January 2013
UK Prime Minister Welcomes Post-Olympic Business Confidence
Businesses report growth and say there’s further growth to come
22 January 2013
BT Global Services again positioned as a leader by Gartner in the Communications Outsourcing and Professional Services Magic Quadrant
Evaluation based on Completeness of Vision and Ability to Execute
10 January 2013
Clarins Group entrusts BT with global network services
European leader in skin care products chooses BT for worldwide network services and hosting of critical applications
19 December 2012
BT unveils world’s fastest working high-speed broadband service
BT has launched the first ever trial of a 10Gbps or ‘hyper-fast’ broadband network in a live working environment.
26 November 2012
BT’s Growing Durban Operations Move into New Offices
BT South Africa recently moved its Durban operations into new regional offices in Ridgeside Office Park, Umhlanga Ridge
29 October 2012
BT Launches Cloud-Based Solution for Global Supply Chains
The BT Trace supply chain portfolio now includes cloud services to improve customers’ operational efficiency
23 October 2012
BT is a Leader in Asia Pacific Next Generation Telecom Services Market According to IDC MarketScape
IDC MarketScape report highlights BT’s strategy, capabilities and momentum in Asia-Pacific
18 October 2012