PEC Utility Management streamlines operations with Commvault Data Platform
Sep 11th, 2018

Commvault, a global leader in enterprise backup, recovery, archive and the cloud, has provided utility management service provider, PEC Utility Management, a with a backup and data management solution that fully integrates with their existing Nutanix and Oracle based infrastructure, giving them a single view across all systems, providing real-time reporting and remediation.

PEC Utility Management offers proactive utility management services, including sub-metering to multi-tenant buildings and property managers, utility consumption management, smart metering, local supply authority auditing, and customer service and technical support.

Central data management for improved customer service

Mike Rees, Territory Account Manager at Commvault says; “Commvault’s solution enables PEC to centrally manage its data across all systems, while seamlessly integrating with its Nutanix cluster and Oracle Real Application Cluster (RAC).”

“The advent of smart metering as part of our service offering led to an increased demand by customers for real-time reporting, including tapping into historic data, and an increase in the number of customers we had. We realised we needed a modern solution which would offer immediate, easily accessible visibility into our customers and their services, as well as the ability to generate reports and invoices on demand,” adds Gerhard Breytenbach, IT Manager at PEC Utility Management.

Commvault’s solution provides PEC Utility Management with the ability to protect their operational systems and information from a single data backup and management platform.

Seamless integration

PEC Utility Management relies on Oracle for its billing, customer and financial data management, which leverages a Nutanix cluster for high performance block storage via Nutanix’s Acropolis Block Services (ABS). At the time of implementation, Commvault’s data back-up and management solution was the only option available on the market which could seamlessly integrate with both, affirming Commvault’s ability to provide cutting-edge solutions.

“Even though we opted for a unique solution where our Oracle RAC exists outside of our Nutanix cluster, but utilises storage within the cluster, it did not pose a problem for Commvault, and the solution integrates perfectly despite the complexity” says Breytenbach.

All-in-one management and protection

Rees explains that the requirement was for a data back-up and management solution that not only integrated with existing technologies, but also allowed for automation and a single-view operation. PEC’s infrastructure changed from legacy, where back-up software was installed at all touch points to a hyper-converged solution that required more management capability.

Commvault provided a solution which allowed for virtual servers and data residing in PEC’s Enterprise Cloud to be categorised, backed up and archived as and when required. The flexibility of the Commvault solution resulted in a considerable cost saving in terms of licensing.

“Commvault’s ability to deliver a solution that does more than simply store data, means that PEC is able to access and use their back-up data from anywhere, realising the value of our data beyond simply disaster recovery,” says Breytenbach.

In a landscape defined by the regulatory environment, it has become increasingly important to be able to prove what data a business has, where it resides and how well it is protected. Legislation requires that PEC retain all customer transactional data for a minimum period of 36 months, while financial data must be kept for at least five years. Commvault’s solution can easily report on data types and location, and is a secure, well-protected repository for long-term data storage.

Data protection and backup that caters for growth

PEC Utility Management continues to innovate in response to customer demand. Smart meters deliver near real-time analytics and systems which enable integrated transactions to run across them as well as between PEC and its customers. PEC continues to expand into other markets and regions, growing its customer base, and therefore the number of technologies and systems it needs to integrate with.

Commvault’s solution integrates with PEC’s existing technology and is flexible enough to scale as required. Its ability to integrate with multiple technologies and systems makes it an attractive investment for future growth, as well.

Fast deployment

The Commvault solution was deployed quickly through Commvault integration partner, Gabsten Technologies. Assistance was also provided with change management, providing support to PEC through hands-on user training.

Breytenbach concludes, “Support is critical to what we do, enabling us to better help our own customers, and Commvault has remained a very visible and welcome presence, during, and indeed post-implementation.” | Commvault Press Office.