{"id":943,"date":"2013-08-19T07:53:19","date_gmt":"2013-08-19T07:53:19","guid":{"rendered":"http:\/\/companies.mybroadband.co.za\/dimensiondata\/?p=943"},"modified":"2023-10-03T06:44:16","modified_gmt":"2023-10-03T06:44:16","slug":"dimension-data-introduces-next-generation-managed-services-for-visual-communications","status":"publish","type":"post","link":"https:\/\/companies.mybroadband.co.za\/dimensiondata\/2013\/08\/19\/dimension-data-introduces-next-generation-managed-services-for-visual-communications\/","title":{"rendered":"Dimension Data introduces next generation managed services for visual communications"},"content":{"rendered":"

User adoption is critical element to success of a company\u2019s videoconferencing investment<\/em><\/p>\n

Dimension Data, the $5.8 billion ICT solutions and services provider, today announced an enhanced version of its Managed Services for Visual Communications (MSVC) offering. MSVC, the world\u2019s first truly global service of its kind, takes the headache out of video management because it focusses on maximising end-user adoption \u2013 and, ultimately, return on investment.<\/p>\n

Ian Heard, Dimension Data\u2019s Group General Manager, MSVC says, \u201cDimension Data is the world\u2019s largest video integrator by revenue and endpoints. Through our Managed Services for Visual Communications, we manage 20,000 calls per month for 430 clients across 5,600 Cisco and Polycom endpoints today. We are already a big contender in this space, with the most comprehensive set of on-premise, managed, in the private cloud or as-a-service video services in the world.\u201d<\/p>\n

One company that moved quickly to exploit videoconferencing when it first became generally available is British American Tobacco. Working in partnership with Cisco, Dimension Data replaced the organisation\u2019s videoconferencing infrastructure at 25 British American Tobacco sites across five continents in only six months; reducing cost, risk and business disruption.<\/p>\n

Also, British American Tobacco wanted to extend its videoconferencing options beyond telepresence rooms in order to give individual employees access to videoconferencing from their desks or their homes. Today, British American Tobacco has a future-proofed means to fully exploit its collaborative work culture as a differentiator in the market. With the choice of a full range of videoconferencing technologies, from fully immersive telepresence rooms, to executive desktop and remote worker mobile solutions, British American Tobacco employees can easily communicate face-to-face, no matter where they\u2019re located.<\/p>\n

Andrew Cunningham, British American Tobacco\u2019s Head of End User Computing, says, \u201cWe had originally intended our WAN provider to manage the international shipping of the Cisco equipment. However, it very quickly became clear that Dimension Data had an exceptional ability to operate effectively across all sorts of regulatory environments. Also, it\u2019s extraordinarily flexible and responsive to client needs and able to put resources on the ground in places where other companies can\u2019t.\u201d<\/p>\n

According to Heard, if managed effectively, videoconferencing has many benefits. \u201cNot only can employees become more productive and organisations more agile, videoconferencing has the potential to transform the way we collaborate externally with colleagues, clients and partners. The critical element to the success of an organisation\u2019s videoconferencing ROI lies in the area of user adoption. If employees don\u2019t use videoconferencing, the knock-on effect is that their colleagues and clients won\u2019t either. Consequently, the business won\u2019t derive the benefits that the technology was originally purchased to deliver.\u201d<\/p>\n

Scalability is also a big challenge for corporates. \u201cWe are seeing a number of organisations struggling to grow their support infrastructure to cope with the increasing number of endpoints that mobility and UC integration is bringing. That\u2019s because IT departments can\u2019t keep up with supporting the growing number of users in those critical first two \u2018golden\u2019 minutes after something goes wrong on a video call. In our experience, that\u2019s when users are most likely to abandon the service and opt for a voice-only alternative,\u201d says Heard.<\/p>\n

\u201cWhen we launched the first version of MSVC in 2011, the market was focused purely on the bridging and connectivity aspects of making a videoconference call. No provider was addressing the underlying issue of delivering mission critical reliability and ease of use for the user with services such as our Concierge and Executive Support services. These services allow a user to simply book a meeting and the videoconferencing call is established without them having to pick up a remote control.<\/p>\n

\u201cWith the enhanced version of MSVC, we have taken mission critical reliability and ease of use to a new level with the development of new management and scheduling tools. Now, users know that when they book a call, the only other aspect they need to worry about is what to say in the meeting. Our goal is to enable collaboration and continue to deliver videoconferencing on an open, standards-based platform without confining clients to expensive proprietary networks, and network services that don\u2019t integrate with their broader unified communications estate,\u201d he says.<\/p>\n","protected":false},"excerpt":{"rendered":"

Dimension Data, the $5.8 billion ICT solutions and services provider, today announced an enhanced version of its Managed Services for Visual Communications (MSVC) offering.<\/p>\n","protected":false},"author":28,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-943","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/companies.mybroadband.co.za\/dimensiondata\/wp-json\/wp\/v2\/posts\/943","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/companies.mybroadband.co.za\/dimensiondata\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/companies.mybroadband.co.za\/dimensiondata\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/companies.mybroadband.co.za\/dimensiondata\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/companies.mybroadband.co.za\/dimensiondata\/wp-json\/wp\/v2\/comments?post=943"}],"version-history":[{"count":2,"href":"https:\/\/companies.mybroadband.co.za\/dimensiondata\/wp-json\/wp\/v2\/posts\/943\/revisions"}],"predecessor-version":[{"id":947,"href":"https:\/\/companies.mybroadband.co.za\/dimensiondata\/wp-json\/wp\/v2\/posts\/943\/revisions\/947"}],"wp:attachment":[{"href":"https:\/\/companies.mybroadband.co.za\/dimensiondata\/wp-json\/wp\/v2\/media?parent=943"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/companies.mybroadband.co.za\/dimensiondata\/wp-json\/wp\/v2\/categories?post=943"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/companies.mybroadband.co.za\/dimensiondata\/wp-json\/wp\/v2\/tags?post=943"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}