Huawei, a leading global information and communications technology (ICT) solutions provider, has announced the launch of its first South African call centre to provide Huawei Device customers with local support.

The call centre is already operational and can be contacted on 0860 861 111.

“The creation of this call centre is a result of Huawei’s growth in the South African market and is part of our entry strategy into the consumer space with our new smartphone offerings,” says Larking Huang, General Manager, Huawei Device South Africa.

The facility will handle queries regarding Huawei Smartphones, Home Gateways, Tablets and Mobile Broadband to provide customers with user-friendly mobile device experiences.

Huawei Device customers still have the support facility available through their network service providers where the warranty for their products sit, however, this is additional technical support over and above what is offered through the operators.

“We have an on-going commitment to put great technology within reach for more people around the world. Having our own local call centre now enables users to receive direct feedback from Huawei on any queries they may have. This reduces the amount of time in which queries are processed, resulting in increased customer satisfaction,” concludes Huang.