Challenges in Insurance: Customer clarity in claims

Mar 3rd, 2021


In insurance, the claims process and risk of customer churn always go hand in hand. According to Forrester, more than 30% of customers who endured a bad claim experience switched insurers within a year of the incident. This churn due to declining loyalty and poor customer experiences can represent as much as $470 billion in Life, Property, and Casualty premiums globally. Not to mention the cost to your staff and time spent working through claims inquiries.

What if there was a way to reduce costs, to reduce second subsequent calls to your claims centre, and to drive digital adoption… all while increasing your claimant’s satisfaction throughout the experience? Insurance carriers across the globe are currently using EngageOne solutions from Precisely to achieve measurable results and to connect with their clients in a more personalised way.

In this webinar, Lisa Sutrick, Global Managing Director at Precisely, and Elizabeth Connors, Product Marketing at Precisely, will go discuss the toughest challenges in the insurance industry today, and how by adopting customer engagement solutions like video and chatbots, our clients have achieved:

  • 12% increase in customer retention
  • 16% increase in customers accessing their digital portals
  • 84% of customers who say they better understand their services

Join Precisely partner, Master Data Management for this webinar taking place on Wednesday, the 3rd of March 2021 at 17:00 CAT.

To register for this webinar click here.